Grantown care home rated 5-star for treating residents with compassion, dignity and respect
22 August 2023
A Highland care home has been highly rated for treating residents with compassion, dignity and respect and for helping residents get the most out of life.
Lynemore care home in Grantown, part of the Parklands Care Homes group, was assessed during an unannounced visit by the Care Inspectorate earlier this month, during which the inspector spoke with or surveyed seven residents, 17 relatives or friends and 26 staff and managers.
The inspector assessed the home against several criteria, including the extent to which residents experienced compassion, dignity and respect, for which Lynemore was rated 5 (very good).
Lynemore was also rated 5 for the quality of its setting, for the way it promotes people’s independence, and for helping residents to get the most out of life.
The report found that Lynemore provided a “welcome environment which was homely, comfortable and safe” and that “staff teams worked well together.”
It added: “People experienced care and support with compassion and there was warm, encouraging and positive relationships between staff and people living in the home. People were listened to and respected and their preferences were used to shape how they wished to be supported. People experienced support that promoted their independence, dignity, privacy and choice. Family and friends spoke very highly of the support being offered to their loved ones.”
The quality of Lynemore’s setting attracted particular praise. The report said: “We found significant strength in aspects of the care provided and how these supported positive outcomes for people. People benefited from a setting which was designed so that everyone could independently access all part of the care home. People’s bedrooms were spacious, comfortable and all had ensuite facilities for their use. Furnishings within the care home were of good quality and kept clean and tidy for people. People had access to a welcoming garden from each unit.”
The report also noted that Lynemore had “robust procedures in place to investigate complaints or concerns” and that “these were handled in a way which was appropriate and in line with best guidance.”
Lynemore was rated 4 (good) for the way it supports people’s wellbeing, for the quality of its staff team and leadership and for the way care and support is planned.
Ron Taylor, managing director of Parklands said: “We are delighted to have received such a positive report from the Care Inspectorate, and I am immensely proud of the team at Lynemore. This latest report paints a picture of a highly motivated, committed and passionate team of care professionals.
“There are many strengths identified in this report, not least the quality of Lynemore’s setting and the compassionate way in which our teams deliver care to our residents. The report also recognises the strong sense of unity among the team, with everyone working together to deliver the highest standards. I am pleased too that the Care Inspectorate recognised that we listen carefully to residents, their relatives and staff and have appropriate policies in place to deal with any concerns, should they arise.
“We are committed to continuous improvement at Lynemore and across the Parklands group. This report will allow us to build on our strengths and aim to deliver an even higher standard of care. Our residents deserve nothing but the best.”
