Contact us today on 01479 788000
Twitter LinkedIn Instagram Youtube

Parklands Care Homes Privacy Policy

Our contact details

Name: Parklands Care Homes,
Address: Rosehall, The Square, Grantown on Spey, PH26 3HG
Tel. 01479 788000

Parklands Care Homes is a residential care services provider based in Scotland. Parklands Care Homes takes the protection of personal data very seriously and is committed to complying with GDPR data protection legislation. This Privacy Policy sets out how we collect, use, share and protect personal data.

The type of personal information we collect, and how we use it

As a principle, we will collect and process appropriate information, and only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements.

We collect essential personal information from residents including (but not limited to) their title, full name, maiden name, marital status, date of birth. In addition, we collect contact details for your next of kin, your GP and other health providers.

We also maintain detailed care plans for each resident to ensure their health needs are fully met. This includes (but is not limited to) your medical history, dietary requirements, current medication and other relevant health reports.

We also record details of any complaints, accidents and incidents involving residents.

We may share information about you with health and social work professionals, the regulator and other public bodies to ensure we provide the best possible care for our residents and fulfil our regulatory and legal requirements.

For relatives, we maintain a database of names, email addresses and telephone numbers so that we can keep in regular contact. We may use this information toprovide updates about our services and events or to respond to any queries or concerns.

We produce a regular newsletter that relatives, stakeholders and interested members of the public can subscribe to. To receive this newsletter, we only require a name and email address, which we use solely for the purpose of distributing the newsletter. Readers can unsubscribe at any time, should they wish.

Our website includes a chatbot which collects information from potential residents and their loved ones. This information will only be used to respond to queries or provide information about our services. This chatbot is supplied by a third party – EnquiryBot – and is therefore subject to a separate privacy policy which you can view here>

For our employees, we retain information about their training and career development, salaries, and contact information. This information is only be used for the purpose of managing their employment with us.

We will never sell or rent personal data to third parties. We will only share personal data with trusted third-party service providers who assist us in providing our services or with regulatory authorities if required by law.

How do we collect information from you?

We collect information from you when you enquire about our care services or employment opportunities, visit our website, or when you become a resident or employee of Parklands Care Homes. We also collect information when you voluntarily register to receive digital marketing information or complete feedback surveys. In addition, we may store any personal information you provide if you are a resident or employee.

How we store your personal information

We will take appropriate measures to protect personal data from unauthorised access, use, or disclosure. We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Individuals have the right to request access to, correction, or deletion of their personal data. They also have the right to object to the processing of their personal data or to request that their personal data be transferred to another controller.

Handling information:

At Parklands, we take the safety and integrity of the information we hold extremely seriously. To that extent, we will ensure that:
1.    We take appropriate technical and organisational security measures to safeguard personal information.
2.    Everyone managing and handling personal information understands that they are contractually responsible for following good data practice.
3.    Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information.
4.    Queries about handling personal information are promptly and courteously dealt with.
5.    A regular review and audit is made of the way personal information is held, managed and used.
6.    Methods of handling personal information are regularly assessed and evaluated.
7.    A breach of the rules and procedures identified in this policy by a member of staff may lead to disciplinary action being taken.

Analytics and Cookies

We use Google Analytics to monitor and analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.

Cookies do not store sensitive information (for example; your name, address or financial information); they simply hold the ‘key’ which, once you have logged in to a Website, is associated with this information. However, if you prefer to restrict, block or delete Cookies from our website, or any other website, you can use your browser to do this.

Links to other sites

Our website may contain links to other sites. If you click on a third-party link, you should be directed to that site. You should be aware that we are not responsible for its content or for the security of any information you provide. We strongly advise you to review the privacy policy of any third-party websites you choose to access.

Changes to this policy

We may update our privacy policy from time to time. In the event that we do so, any changes will be posted to this page. We advise you to review this page periodically to ensure you are familiar with its content.

How to complain

If you have any questions or concerns about our use of personal data, please contact us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: