In a sector dominated by large, national organisations, Parklands has made its mark by delivering the highest standards of quality person centred care in homes that are setting new standards of comfort and luxury. With a string of awards to its name, including ‘Most Outstanding Care Home Group’ and 'Best Smaller Care Home Group' in 2020, Parklands has developed a reputation for providing exceptional service.
Parklands was one of the first care home providers in Scotland to gain Investors in People Status, and was also one of the first care providers in the UK to implement the British Standard Customer Service Excellence. Our carers receive ongoing training and use the latest technology to ensure that care plans are carefully tailored to suit the needs of individual residents.
Parklands Care Homes are regularly inspected by the independent Care Inspectorate. Reports are available at each home or can be found at www.careinspectorate.com
Parklands operates its own Quality Management System, audited by senior managers and discussed at regular meetings. For more information, contact the appropriate care home manager.
We work hard to ensure that residents’ care needs are fully met. On the rare occasion when a complaint is made, it will be investigated thoroughly and
resolved promptly. We want residents and their loved ones to have full confidence in our service. Find out more about our complaints procedure here>
Parklands’ values inform the way we deliver individual quality care, recognise and reward our people and engage with our communities.
We take the safety and welfare of our residents and employees extremely seriously; so, while visits to our care homes have resumed, we continue to take every precaution to protect our people from Covid-19. If you have any questions about visiting our care homes, please contact the relevant manager in advance. Contact details are available on this page>