Outstanding personal service
Parklands has earned a reputation as one of Scotland's leading independent care home providers, delivering high-quality, person-centred care in welcoming homes across the Highlands, Moray and Aberdeenshire. The group was recognised with the Best for Wellbeing Award at the 2025 Care Home Awards, while Eilean Dubh Care Home was named Regional Care Home of the Year (Scotland). Individual colleagues have also received national recognition, including the manager of Innis Mhor Care Home, who was Highly Commended in the Inspirational Care Home Manager category at the 2026 Stars of Social Care Awards.
A dedicated team
Our colleagues are at the heart of everything we do. We invest in their development through ongoing training, professional development and opportunities to progress their careers. By combining skilled, compassionate care with modern technology and personalised care planning, our teams support every resident as an individual, helping them to live fulfilling, meaningful lives while maintaining their independence, dignity and wellbeing.
Inspections and quality assurance
Every Parklands care home is regularly inspected by the Care Inspectorate, Scotland's independent regulator for care services. Inspection reports are available at each home and can also be viewed on the Care Inspectorate website.
Alongside external inspections, we operate a robust Quality Management System that helps us continually monitor, review and improve the care we provide. Regular audits, quality reviews and feedback from residents, families and colleagues ensure we maintain the high standards of care, safety and wellbeing for which Parklands is known. If you would like to find out more about our approach to quality assurance, please speak to your home manager.
Complaints
We are committed to providing the highest standards of care and service. If something falls short of your expectations, we want to know. We take all concerns seriously and will investigate them promptly, fairly and thoroughly, working with residents and their families to resolve issues as quickly as possible. You can read more about our complaints procedure here>
Our Values
Parklands’ values inform the way we deliver individual quality care, recognise and reward our people and engage with our communities.
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Working TogetherWe work together towards a common goal, support each other and foster and encourage team work. -
ProfessionalismWe conduct our jobs with uncompromising integrity and professionalism and take personal responsibility for our behaviour. -
Respect & TrustWe strive to be fair and respectful towards residents and colleagues and encourage open communication. -
Good Place to WorkWe aim to recognise and reward accomplishments and to be an asset to our communities.
